Technology that we use
At CK International, a superior Infotech Infrastructure is just one of the many reasons that today's leading companies turn to us help in growing their business. Our operational capabilities and technical expertise, equipped with years of experience, help us to provide our customers with the best contact solutions that provide proven results. CK International's Development & Operations Center and quality assurance systems are just a small sample of the advanced technologies that enable us to acquire more customers for your business, while retaining your existing customers.
Call Center and Solution-based Technology: Our Development & Operations Center
CK International's Development & Operations Center (DOC) is a state-of-the-art and robust facility utilizing advanced technology from the Market Leaders Like Cisco, Avaya, Dell, Microsoft, Oracle etc. to make it possible for us develop cutting-edge solutions for our customers or to monitor in real-time, the traffic on hundreds of calls, which allows us to dramatically increase the quality of each process while providing greater cost effectiveness.
Call Center Technology: Quality Assurance (DMAIC Methodology)
CK International is a modern technologically advanced Contact center managed by well-experienced senior management team. It is equipped with the latest technology mostly from Avaya. We understand that caller satisfaction is key to a successful campaign. That is why we place a high priority on making sure every call is handled in an educated, courteous and helpful manner. Our Quality Assurance programs utilize the most advanced call center technology available to help us monitor the performance of our agents and line groups more effectively and efficiently.
End-to-end IPLC connectivity to US PSTN network through transatlantic fiber optic cable systems
Multiple Voice T1s terminating into Teleglobe PSTN
Redundancy built-in.
Fiber Optic Internet connectivity.
CK International has a defined methodology and escalation procedure for all known and periodic faults.
Our Quality Assurance program allows you to: