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The Live Call Center

With the realtime deliverance requirements of our clients worldwide, we have the following practices in place:

Use of DMAIC methodologies leading to Six Sigma application in Workflow, Quality and Ops
Disaster management process in place and widely disseminated for every foreseeable eventuality
Redundancy built into all systems to maintain functionality in the event of breakdown
Each disaster management process periodically rehearsed and audited
All support systems and processes maintained on a - mission critical basis

Live images from our Call Center